Our Test drive management software is pre-configured, allowing rapid set-up with full support for dealer-network training and delivery. Create a simplified customer journey and increase your sales team efficiency. Make appointments when you and the customer want them, by the communication channel they need. Over 70% of customers require a test drive before purchasing, but more than 90% of vehicle brands do not have real-time test drive booking software. Smartconnect changes this, allowing real-time booking management software across dealerships to filter the car they want to test drive on multiple preferences and show network and local availability. Simple or advanced vehicle search, with the multi-select capability of key vehicle, attributes, ensuring customers the best match for their needs. Easily view real-time availability taking into account vehicles, resources and drive times to ensure readiness and assures customers that they have the right car on the date/time they request. The retailer suite configures and manages test drive rules and business logic and optimises staff activities, ensuring the best use of vehicle and personnel resources. Customers can search national, regional or local levels and choose preferred retailers. Results give customers choice and visibility of different vehicle and retailer matches. Ensures retailers can optimise staffing when people want to test drives. Brands can reduce vehicle stock and get better coverage of different vehicle specifications. Includes full dashboards and reporting to optimise fleets of vehicles and resources, as well as a sales analysis to understand high and low performers and future opportunities. Smartconnect provides a flexible and complete customer booking software solution tailored to meet this demand. If you’re interested in Smartconnect, book a demo with us to learn more. Customers can choose the most appropriate methods that suit their enquiry and lifestyle, and through our portal, retailers can decide the communication channels and durations they provide. The platform can be accessed 24×7 and used by retailers or contact centre personnel, giving the flexibility to divert enquiries by type, channel and time to contact centre support teams. Confirmed appointments minimise wasted retailer time, chasing customers by arranging mutually convenient times. Retailers can view customer demands in advance and can allocate resources accordingly. Customer positive engagements increase when they have the flexibility to choose the time and method, creating a customer lead secured booking. Retailers can set default min/max time frames for different enquiry types and communication methods, and customers can alter durations to suit their circumstances and have full visibility of a retailer’s calendar. Retailers and brands can view, analyse and download live information. View customer trends and preferences, including preferred communication styles, and analyse the performance of individual retailers or personnel.
Smartconnect uses our enterprise-level proven platform to offer real-time customer booking for automotive manufacturers or retailers.
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Test Drive
Vehicle attribute search
Real-time booking
Workflow
Location preferences
Effective utilisation
Information management
Sales Appointments
Since Covid, the expectation has grown for customers to transact and engage with retailers through a digital platform.
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Communication options
Contact centre
Retailer efficiency
Higher conversion
Flexible durations
Insight
Trusted by…
“There are a lot of conversations coming back post-pandemic, trying to understand how to manage resources, space and people. You have a lot more hybrid working going on. Does hot desking work? Do we implement computer booking?
A lot of the time these meetings currently are based on speculation. Whereas now with Smarthub and the Power BI tool we can start to interrogate the data, providing better answers.”
Richard Navy
I.T. and technical services manager for the Division of Arts and Humanities at the University of Kent.
